Frequently Asked Questions

What is Placer bus Group?

Placer Bus Group is a volunteer, parent-run cooperative providing bus transportation from Lake of the PInes, Auburn, Rocklin and Roseville, CA to Jesuit and St Francis Catholic High Schools in Sacramento, CA.

How many buses do you operate? We operate only one bus and are not planning to add additional capacity anytime soon.

How do I contact the Placer Bus Group?

Email, call or send us a letter to our address below. Emails get the fastest response.

Why can't I get a live person when I call your phone number?

The number forwards to voicemail and we will usually get back to you (but be sure to see the below question). Emails usually get the fastest response.

Placer Bus Group has not answered a question that I sent, why?

We are a volunteer group with limited time to manage bus operations. If your question is already posted on our website, we assume that you checked the website and already have your answer, so be sure to check for your answer here first. Questions not found on the website are answered ASAP.

What information do I need to have handy to complete the registration form?

Parent Name, Address, Day Phone, Home Phone, Emergency/Cell Phone, Email Address, Student Name and cell phone, School and Grad Year, medical insurance information, Credit Card Info.

Can I register early? No, you must wait until registration opens to give everyone a chance.

Do I have to have my account paid up to date to reregister my child for next year? Yes.

What are the regular school year rider fees, when are they due and how do I pay?

See our payment page for the exact fees and payment options.

How do I pay my registration fee with a check?

You can complete the online registration form and press the "Mail Payment" button. You will then see the instructions for mailing your payment. You can review the mailing instructions here.

Will you be sending me a payment coupon book? No

Will the bus be stopping for students in Roseville?

We will stop in Roseville.

What payment options does the bus group provide?

When registering you select the payment plan of your choice. Each family will receive an emailed invoice on the plan selected. The invoice will allow for a review and pay option and will take you directly to a payment site. PayPal will still be offered on the website for payment or make a payment to Of course, checks can be sent to the address below.

I am having problems paying Placer Bus Group using my PayPal account, can you help me?

You must contact provider for assistance with accessing your account. We do not control these accounts.

Can I set up a recurring payment?

Yes, if you want to set up a recurring payment contact our bookkeeper, Marianne, and she will send you the necessary form.

My bank offers a bill payer service, can I use it to pay Placer Bus Group.

We welcome automated payments, please see our Bank's payment address on our payment page. Besure your payment arrives well before the due date to avoid the late payment fee.

What email address can I make my PayPal payments to?

Please use

The $25 late payment fee that I agreed to pay when I registered seems excessive, why is it so high?

Our bus group is run by dedicated volunteers who have limited time to do their regular duties plus follow up on overdue payments. It is hoped the fee will motivate riders to pay on time so that we can meet our expenses and payroll. If you don't want to pay this fee, please pay before the due date.

What postal address can I mail my payments to?

Please use the Post Office Box listed on the bottom of this page.

How can I volunteer my time to serve the Placer Bus Group?

Send us an email, we would be most happy to hear from you.

I am not getting the Placer Bus Group emails, why not?

First, send an email to us to confirm that we have your email listed correctly, we will send a confirmation to you. If you still are not getting our emails, you may want to check your spam filter setting, often that may be cause of your problem. Please make sure that or is included in your address book and/or spam white list.

Can my child use the occasional rider program regularly in the afternoons without paying a registration fee?

Yes, the occasional rider program was developed for guests of regular riders, there are no usage restrictions during mornings and afternoons except as noted. Please be aware that a seat is not guaranteed. If the Occasional Rider Form is not presented each time transportation is requested to the driver or if it is not properly filled out and signed by a student and parent, or if the rider does not have exact amount ($10, no change given and no coins) or if there is no room on the bus, the rider will not be permitted to board the bus. This program may be suspended without prior notice at any time.

How do I correct or change my registration information?

You simply enter the correct information or our correction page.

What happens if the bus breaks down?

Breakdowns occasionally happen and we will work to get the bus fixed quickly. As soon as we are aware of a problem, will start the notification process by twitter, text and email. Alternate transportation arrangements must be made by parents. We recommend that you have a plan in place before something happens.

When and where does the bus pickup/drop off riders?

Please see our times, pickup and drop off locations and maps on the schedule page.

Can my child park in the St Joseph Parish Parking lot in Auburn?

Yes. To park your car in the parking lot at St. Joseph's Catholic Church during the school day, you must provide the Placer Bus Group driver the following items on the first day of your ridership: 1. A photocopy of the student's California Driver's Licence 2. A photocopy of the Insurance Certificate(s) for the car(s) that the student will park in the lot during the school day. The Placer Bus Group will forward this information to the Pastor of St. Joseph's Catholic Church per his request.

My child goes to another school in Sacramento, can he/she ride the bus?

No, this service is currently limited to students of Jesuit and St Francis High Schools, we are currently at capacity.

Does the Placer Bus Group provide student field trip charter services?

Limited charters may be available on a not to interfere basis with the regular schedule. Please email us with the specifics of your request and we will get back to you with an answer.

Mar 2022